Administration Clerk

Position Summary:

The Administration Clerks role is to schedule and coordinate appointments to meet the needs of the patients and providers. Directs calls to proper destinations. Updates and maintains demographics and health card numbers; and works in a team environment with set guidelines and processes.

Qualifications & Experience

The ideal candidate may possess:

Certificate or Diploma from a recognized Office Administration program with a minimum 2 years experience in an office setting
Previous experience working in a call center would be an asset
Completion of a Medical Terminology course is an asset
Proficiency with MS Office Suite

Knowledge & Skill

Ability to handle a high volume of phone calls professionally and efficiently; Courtesy, patience and tact in dealing with people
Experience with scheduling and book maintenance of provider schedules an asset
Knowledge and experience making payment transactions and using a paging system
Excellent word processing, typing and proofreading skills
Demonstrated ability to provide excellent client service evidenced by well-developed communication skills, both verbal and written
Demonstrated ability to deal with difficult situations and problem-solve solutions to meet patient and provider expectations
Well-developed self-awareness, self-management and social awareness skills
Demonstrated ability to build and maintain successful and positive working relationships
Excellent organizational and prioritization skills; able to meet deadlines
A solid track record of maintaining privacy of patient information
Accuracy and attention to detail
Demonstrated success in living the values of GHC

*Note: This position will close on January 16, 2024.

We look forward to hearing from you and welcoming you to the Algoma District Medical Group and the Group Health Centre family.

Post Date:

October 21, 2024

Closing Date:

November 1, 2024

Posting ID:

#04-05-2024

Positions Available:

Department:

Administration

Salary / Pay Rate:

$23.56– $24.50

Status ( FT / PT / CAS / Temp:

Temporary Full-time

Union:

CUPE

Hours of Work:

Monday to Friday – Business Hours
Weekends & Holidays Off

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Group Health Centre is committed to an application and interview process and a work environment that is inclusive and barrier-free. Those selected for interviews will be required to demonstrate their qualification and required skills and abilities as outlined above.

Accommodation will be provided in accordance with the Ontario Human Rights Code / AODA. Applicants need to make any accommodation requests for their application or interview process known in advance by contacting the Human Resources Department at 705-759-5513.