MyCARE vs MyChart – What’s Changed?

Medical Records

Viewing Test Results In MyChart

As part of the switch to MyChart, users will now have access to more lab and diagnostic imaging results than they would have previously had access to in MyCARE.

It is important to note that this is a significant change in practice. In MyCARE, normal results were automatically released to users. Abnormal results were only released after their Provider had an opportunity to review the results with the patient.

In MyChart, there is no such filter, meaning if you have your notifications turned on, whenever; tests, labs, or reports are complete, you will receive a notification via email or through your mobile device that the results are available. As a result, users will likely be able to see all their results (normal and abnormal) before their health care team as they are reviewing results for many patients.

Please be assured that your results and any questions you may have about them will be reviewed with you at your next appointment. If your results are more medically urgent, someone from your health care team will call you sooner to discuss them. Patients are encouraged to reach out to their health care provider if they do not receive a call or notice through MyChart.

Your health care team is there to support you so that you fully understand the results and can make informed decisions about your care. Your care team can also guide you to trusted sources for health education and information.

You Choose When to Review Your Results

It is important to know that you have a choice when to review results. There are many options, so only you can make the decision that is right for you. Whether you want to view your results immediately, wait until closer to your appointment, after your appointment, or view them with your physician during the appointment, the choice is yours. Carefully consider all possible options and what support and health information you might need depending on your decision.

Use Trusted Sources for Health Information

Not all websites will provide you with accurate health information. Searching the internet can lead to worry or may cause patients to misdiagnose themselves for better or worse. Medical expertise is often required for the complete interpretation of test results.

Evidence-Based Websites for Health Information: is a medical education tool created by doctors and patient partners to help you read and understand your pathology report. Each article introduces the condition or disease and then highlights important feature that may be included in a report.

There is also a pathology dictionary that provides plain language definitions for many commonly used words and phrases. There is also a link to on your MyChart homepage.

The Mayo Clinic website provides resources on tests and procedures, conditions and illnesses, and is a trusted source in patient education.

This service provides information on the symptoms, causes, treatment, and prevention of over 1,000 diseases, illnesses, and health conditions.

MedlinePlus has descriptions of more than 150 medical tests used to screen for, diagnose, and guide the treatment of various health conditions.

Each description includes what the test is used for, why a health care provider might order the test, how the test will feel, and what the results may mean.

Most patient information stored within MyCARE will eventually be accessible in MyChart. However, some sections will require your Provider to reconcile your patient information with you during your next appointment before it becomes visible in MyChart. Additionally, there are also a few sections that will not have their historical content migrated to MyChart.

Please note this information is not lost or deleted. Your Provider will still have access to it as part of your official Health Record; it is simply no longer accessible through the MyChart portal.

Account/Login Credentials

  • The username and password you used to access MyCARE have been migrated to MyChart and will allow you to sign in to the new application.

Growth Charts

  • Content from Growth Charts will be migrated to MyChart.

Medical History

  • The user’s medical history is being migrated to MyChart. 

As mentioned above, not every section’s historical content will migrate from MyCARE to MyChart. Please note that this does not mean the information is lost or deleted but rather is inaccessible on the patient side of the new portal. Your Provider will still have access to all this information as part of your official Health Record; it is simply no longer assessable through the MyChart portal.

  • Past Appointments (Before April 2022)
  • Historical Messages To/From Providers (Before April 2022)
  • Visit Summaries (Before April 2022)
  • Health Trends (Before April 2022)
  • Test Results (Before April 2022)

Given that the historical content from the sections listed above is not being migrated to the new portal, they will all start with a clean slate. Moving forward, historical information for those sections of MyChart will only go as far back as April 25, 2022.

The following sections will not immediately be available in MyChart:

  • Medication Lists
  • Allergies
  • Immunizations
  • Health Issues

As part of the EPIC upgrade, your Provider must reconcile this information in the new system to ensure everything is up to date. This reconciliation will happen at your next appointment. Once this review is complete, your information will appear in MyChart.